JOHOR BARU: A surprise visit by Datuk Seri Dr Wee Ka Siong to the Johor Road Transport Department (JPJ) here uncovered a host of unsatisfactory matters.
The Transport Minister said he was saddened to see people wasting their time in long queues that snaked around the JPJ building during his spot check at Taman Daya on Sunday (Nov 28).
In a Facebook post, he said those in the queue told him they were unable to renew their driver’s licence at the Urban Transformation Centres and post offices, while some questioned the usefulness of the mySIKAP portal as they still needed to go to JPJ to print their documents even after performing the transactions online.
“I went to the source to find out what went wrong and I was disappointed to find that only two out of the four driver’s licence printing machines there from service provider Percetakan Keselamatan Nasional (PKN) were functioning,” said Dr Wee.
“I immediately contacted the service provider to ask them to repair the machines or send replacements, and they have promised to take action instantly. Do not waste the people’s time with long queues under the hot sun,” he added.
At the same time, Dr Wee instructed the JPJ headquarters to compile information from all of its branches as well as those in UTC and post offices about the latest condition of the driving licence printing machines that were supplied by the same service provider.
“I do not want the same situation in Johor JPJ to happen in other places, and the people will surely be angry if they are forced to make a few trips here and there for their driver’s or motorcycle licence, which should be an easy matter in the first place.
“From this surprise working visit, I can say that the JPJ service counter system is quite ancient (more than 10 years old) and needs to move towards digitalisation for the long term and to provide more efficient services,” he said.
Several hours after his initial post, Dr Wee updated it in the evening by saying that PKN had sent its technical team to fix the faulty printers as well as added more printers, bringing the number of functioning printers to five, instead of two earlier in the day.
The MCA president said such spot checks would become his way of verifying reports submitted by the department officers and the public.
Dr Wee added that he would try his best to close the gap between JPJ’s plans and the people’s aspirations in order to achieve the most desirable thing, which is to have consistently smooth and efficient public services.